Vitality Member Benefits

> The primary membership holder will automatically receive the entitlement for all members under 18 on their policy, while other members over 18 will need to register separately.

> After registering at SportsShoes.com and connecting your Vitality membership in the My Account section, your joint/family membership will be associated with your Sportsshoes.com account.

> Your 15% discount will be automatically applied to eligible products and there’s no limit to how often you can use your 15% discount.

> The up to 25% discount on one (1) pair of running shoes and is limited to one item per member or dependent per plan year.

> The up to 50% discount on one (1) pair of running shoes is limited to one pair per member or dependent per plan year.

> None of the discounts mentioned above can be combined with any other promotion(s).

> Vitality Plus members receive a 50% discount on one in-season product or 15% off one Outlet item. Vitality Select members are eligible for 25% off one in-season product or 15% off one Outlet item. If purchasing multiple products, the discount will be applied to the item with the highest price.

> If you want to order for yourself and a dependent, you'll need to place a second order to apply both discounts, as only one promotion can be used per order.

> Please log in to your Sportsshoes.com account, navigate to your Vitality account, and check the redemption status.

> Your account will display your active Vitality code and indicate whether it has been used.

> For any enquiries about your redemption status, feel free to contact Vitality HERE.

> Please verify that the product you’ve chosen qualifies for the Vitality discount. Items eligible for the discount will display a Vitality icon on their product image.

> If the product is eligible, please contact our customer service team HERE, include your membership number and your month and year of birth.

> If you are a member eligible for a 25% discount, please note that when multiple full-price items are in your cart, the total value of a 15% discount often exceeds the savings from a single 25% discount. For this reason, the 25% discount does not apply in such cases.

> If you're a member eligible for a 50% discount, please note that when 3 or more full-price shoes are in your cart, the total savings from a 15% discount may exceed the savings from a single 50% discount. As a result, the 50% discount will not be applied in these cases.

> When you send the running shoes back to us for a refund, your discount will automatically reset within 3 days the refund is processed.

> After that, log into your Sportsshoes.com account and go to your Vitality account; you should see that your discount has been reinstated. If it hasn’t, please contact our Customer Service Team HERE.

> Your discount will be automatically reset within 3 days after our Returns team processes the refund.

> You will receive an automated email informing you when your refund has been completed.

> At the moment, we can only process a refund and are unable to facilitate an exchange.

> You can arrange your return by clicking HERE

> You have up to 100 days from the delivery date to return your order to us.

> Our return service costs £3.99, and you can return items using either Royal Mail or ASDA to You.

> You can either print your return label or download a QR code if you don’t have access to a printer.

> When you send your order back to us, your 25 or 50% discount will automatically reset within 3 days after the refund is processed.

> After that, log into your SportsShoes.com account and go to your Vitality account; you should see that your discount has been reinstated. If it hasn’t, please contact our Customer Service Team HERE.

> If you use your 25% or 50% Vitality discount code and your membership has expired when you return your order, you'll receive a new code within 3 days after your refund is processed. You have 30 days to use this code before it expires.

> Since your discount appears as used on this canceled order, it will be automatically reinstated within 3 working days.

> Contact our Customer Service Team