Express Shipping - £4.99

48 working hours
(When ordered before 5PM Mon-Fri)
Bank holidays excluded

Premium Delivery - £6.99

1 working day
(When ordered before 5:30PM Mon - Fri)
Bank holidays excluded

Weekday Delivery Before 10:30am - £22.99

When ordered before 3PM Monday-Thursday
Bank holidays excluded

Weekday Delivery Before 12pm - £18.99

When ordered before 3PM Monday-Thursday
Bank holidays excluded

Saturday Delivery - £9.99

When ordered before 5:30PM Friday
(Orders over £300 must be placed by 3PM Friday)

Saturday Before 10:30am - £22.99

(When ordered before 3PM Friday)

Saturday Before 12pm - £18.99

(When ordered before 3PM Friday)

Sunday Delivery - £9.99

When ordered before 5:30PM Friday
(Orders over £300 must be placed by 3PM Friday)
Bank holidays excluded

Brooks Express Delivery- Free

1-2 working days
(When ordered before 3:00PM Mon-Fri)

If your order includes both Brooks and Sportsshoes items, please note that the Brooks item will be delivered separately. This is because all Brooks items are fulfilled directly from their warehouse.

Please note: Brooks are responsible for delivering the item directly, and any delays are beyond our control.

Additional Info

• The weight of your parcel may affect the postage cost. If this is the case we will contact you.

• Adverse weather conditions are beyond our control. We are not able to refund postage costs in the event of delays in delivery due to adverse weather conditions.

• If you choose to have your order delivered to a parcelshop, please ensure that the total order amount is below £300. Otherwise, it will not be eligible for delivery to a parcel shop.

• Parcel shop delivery is not available for orders shipped via a timed service.

• Parcel shop delivery is not available for orders shipped via a timed service.

• If you have a parcel shop saved in your addresses, please do not select it. Instead, select the parcel shop during step 2 of the checkout process. Using a saved parcel shop address will cause the parcel to be rejected and returned to us.

• Delivery of parcels that have been requested to be gift wrapped can add an additional 24 working hours on to the estimated delivery time. Excludes bank holidays.

• Orders containing Brooks items cannot be shipped to a parcel shop or post office.

• In the rare occurrence that your order is not delivered within the specified timeframe we will be happy to refund the difference between the postage you have paid against the amount we charge for premium delivery or express delivery.

• During bank holidays delivery times may be extended.

Timed Weekday Delivery

This delivery option only applies to orders sent to the mainland UK, not Highlands and Islands.

Timed Saturday Delivery

This delivery option only applies to orders sent to the mainland UK, not Highlands and Islands.

Non Timed Saturday Delivery

This delivery option applies to orders sent to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight, Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, all up to a weight of 2kg.

Sunday Delivery

This delivery option only applies to orders sent to the mainland UK and excludes bank holidays.

Availability & Pre-Orders

The delivery times shown apply to items we currently have in stock. If we don't currently have your item in stock there will be a date next to the "Add to Basket" button indicating the projected arrival date of the product.

You Only Pay Delivery Once

We make only one charge per order for delivery, even if we send you more than one parcel. So if some of your goods are in stock and some aren't, we'll send the ones that are straight away and the others as soon as they come in - but you’ll only pay once.

Gift Wrapping

Delivery of parcels that have been requested to be gift wrapped can add an additional 24 working hours on to estimated delivery time. Excludes bank holidays.

• We promise we'll do absolutely everything we can to ensure you receive your order within the timeframe specified.

• We work with our couriers who have a 97.8% accuracy for their 24 hour service and a 98% accuracy for their 48 hour service.

• All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it and send a replacement.

• All claims for missing orders must be made within 21 days of the date of your order.
  

Missing Items

If any item is missing from your delivery, this must be reported within 21 days from the date of your order.

Express Shipping

• Please allow 3 working days from the date of despatch before contacting us to chase a parcel.

• If your order hasn't arrived by 8pm on the third working day, please let us know.

• We'll then contact our courier to investigate and locate the parcel.

• Please note: The investigation can take up to 48 working hours to be completed from the date we contact the courier.

• Items are classed as missing in transit by our courier if they haven't been delivered within 7 days from the date of despatch.

• At this point we'll ensure replacements are sent to you immediately.

• Please note: In some cases we may ask you to complete a Lossage Form which will be sent to you via email.

• Delivery to the Scottish Islands and Highlands may take up to an additional 48 hours.

Premium Day Delivery

• If your order hasn't arrived by 8pm the following working day, please let us know and we'll contact our courier to locate it.

• The investigation can take up to 48 working hours to be completed from the date we contact the courier.

• We'll send replacements immediately if our courier is unable to locate your parcel.

• In some cases we may ask you to complete a Lossage Form which will be sent to you via email.

Europe & Rest Of World Delivery

• Items are classed as missing in transit by our couriers if they haven't arrived within 14 days from the date of despatch.

• If your order hasn't arrived by the delivery estimate given on your dispatch email, please let us know and we'll contact our courier to locate it.

• The investigation can take up to 48 working hours to be completed from the date we contact the courier.

• In some cases we may ask you to complete a Lossage Form which will be sent to you via email.

• If your order contains many multiple items there may be an additional charge. If an additional charge applies we will contact you in advance of product despatch.

• For any more enquiries regarding postage costs and/or destinations please email customerservice@sportsshoes.com

• During busy times and bank holidays, delivery times may be extended.

• Delivery of parcels that have been requested to be gift wrapped can add an additional 24 working hours on to estimated delivery time. Excludes bank holidays.

• Orders placed after 5.00pm will be despatched the next working day.

• For example, if you place your order after 5.00pm GMT on a Friday or over the weekend, we'll despatch it the following Monday.

• Please note: Adverse weather conditions are beyond our control. We are not able to refund postage costs in the event of delays in delivery due to adverse weather conditions.

• We’ve ensured that we’re able to provide the same great service as we did prior to Brexit. All parcels sent to EU Mainland (including Ireland) will be sent DDP (Duty Paid).

• This means that all VAT, import tax, and any customs charges are all being paid by us. There will be absolutely no difference in charges from before Brexit, to now.

• The price shown on our website for your order is all you will have to pay.

• All taxes and duties are included in the price for any order shipped to mainland EU. (Including Ireland)

• If you place an order for delivery outside of the EU, there may be import duties and taxes to pay to get your parcel as determined by local customs.

• Please note, we are not liable for any local or import taxes for orders outside of the EU.

• We’ve Insured that we’re able to provide the same great service as we did prior to Brexit by becoming a member of the VOEC Scheme. Therefore there will be no taxes or customs to pay providing you do not exceed the below limit. 

• There is a limit of 3000kr per item.

• Any single items purchased over this value may be subject to duty charges upon delivery by the courier.

• We don't have the facility to provide you with a VOEC number or an invoice displaying the VAT, we provide this to our courier and they will provide these details to PostNord upon the parcel's arrival in Norway.

We have recently changed the way that we process items returned to us for an exchange to make it as slick as possible and help you get the right item before it sells out! Instead of waiting for the item to come back to us to be processed, we will process your exchange when the courier confirms that they have the returned parcel in their possession meaning that you get your exchanged item up to 5 days quicker in busy periods!

Arrange your return by clicking on the blue "Arrange Your Return" box below.

We understand that sometimes you'll need to return items to us and we've made this easy, fast and simple.

We want you to love our products as much as we do, so if it doesn’t fit, you’ve had a change of heart, if it’s faulty or you just aren’t feeling it. No worries! We believe returns should be easy.


We'll exchange or refund all items which:

• Are returned to us within 100 days of receipt. (The 100 days begins from the day your first order is delivered)

• Are returned to us in perfect condition, with their original packaging and with the labels attached.

Please note:

• Footwear should be tried on a clean, soft surface to avoid scuffing the soles. Any unclean or scuffed items will be returned to you.

• Clothing must be returned in an unworn, fragrance-free condition with labels attached. Any marked items or that smell of fragrance will be returned to you.

• If we receive your return in an unsatisfactory condition we reserve the right to return the product back to you.

• If you receive an imperfect item please contact us on customerservice@sportsshoes.com.

• If you wear the item or attempt to repair it your warranty will be voided meaning your product can no longer be returned.

• For health and hygiene reasons, we are unable to accept the return of underwear and swimwear that has been worn.

• Store credit from a Brooks item must be used to buy another Brooks item. The new purchase does not have to be identical, but it must be exchanged for a Brooks product.

• Any leftover credit from a non-Brooks item cannot be used towards a Brooks item.

• Your statutory rights are not affected.

At the moment we don’t offer a returns service ourselves, but we’ve got together with our courier partners who are delighted to offer Sportsshoes.com customers a range of easy return options and reduced postage rates when returning items back to us. Please make sure to read the terms and conditions carefully when returning items via third party courier services.

Please note that unless an item is denoted as Free Returns it is your responsibility to return unwanted items to us and to bear the costs of returning them. Sportsshoes.com is not responsible for returned goods lost in transit and it’s important to ensure that you return goods on a postal service with adequate insurance should you need to make a claim.

1. Initiate Your Return: Click the blue "Arrange Your Return" button above.

• For faulty items or Garmin/Coros/Brooks products, contact our customer service team here first to ensure insurance coverage.
  

2. Exchange Shipping: Your exchange will be sent postage-free once the courier confirms possession of your return.

3. High-Value Returns (£300+): Contact us here to arrange insurance; additional charges may apply. Without this, we cannot guarantee a replacement or refund if the item is lost.

4. Reference Number: Found on the address label or your dispatch email.

5. Parcelshops: Use the parcelshop postcode for returns; otherwise, the return won't be recognised.

6. ZigZag Returns: For items under 15kg or international parcels:

• Securely pack your parcel (preferably in original packaging).

• Clothing must be in original packaging; shoes must be in their box.

• Print the label within 5 days.

• Royal Mail limits: max 3 pairs of shoes or 2 pairs of walking boots.
  

7. Multiple Orders: Do not return multiple orders in one parcel. Insurance only covers items selected via the returns portal.

When returning your item through our return portal, please remember to state the product code and size of your replacement(s) as
shown in the image below.

• If you are not returning through our portal please remember to include your order number, product code and size of your replacements inside of the parcel.

• Your product code can be found on your confirmation email or if you select the item on the website it is in the URL after the word “Product”

• Example: https://www.sportsshoes.com/product/hst1372/higher-state-freedom-running-anklet-(5-pack)

• Product code = HST1372

• If we offer a return service to your country we recommend you use our return portal so we can process your exchange when the courier confirms that they have the returned parcel in their possession meaning that you get your exchanged item up to 5 days quicker.

• We'll despatch your replacement order free of charge to UK and international addresses.

• Credit notes are valid for 18 months from the date of issue.

• For a full refund, please ensure all items from the bundle deal or free gift promotion are returned.

• Partial bundle returns will be refunded pro rata.

• Free gifts must be returned with their parent product, in order to receive a full refund, otherwise the parent product will be refunded minus the free gift value.

• Free gifts are not refundable on their own.

• We'll refund your item via your original payment method provided that the order has been returned within 100 days.

• We try our best to process all refunds within 24 working hours of receipt, however during busy periods allow 7 working days for your refund.

• When we've completed your refund, we'll send you an email to let you know.

• Please note: Gift wrapping is non-refundable.

• Any refunds will be made after goods have been received and inspected.

• Terms and Conditions apply.

If you find a fault with your item, please contact our friendly customer services team on 01274 530530 or e-mail customerservice@sportsshoes.com who can help and advise the best way to deal with it.

• Faulty items should be returned within a reasonable time and must be in a clean and dry condition.

• Please enclose all your details and a covering note explaining the fault and any other useful details.

• We'll try to get back to you within 24 working hours of receipt of your parcel, although during busy periods this may take slightly longer.

• If you have a visible fault with your product please email a photo to customerservice@sportsshoes.com so we can advise on the next steps.

• Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.

• We are happy to offer store credit or replacement only if a faulty item is returned after six months.

• Your statutory rights are not affected.

If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.

CANCELLATION BEFORE DISPATCH

To cancel your order, we recommend that you contact us by phone as soon as you can after placing your order and we'll do our best to cancel your order before it's dispatched. If you are contacting us outside of business hours please email us at customerservice@sportsshoes.com and mark your email subject as: URGENT - CHANGE TO ORDER

CANCELLATION AFTER DISPATCH

If you change your mind before your order has been despatched, you can cancel within 14 days from the date we receive your order.
If you wish to cancel your order after dispatch, you'll need to wait until you receive your order and then follow our returns procedure.

Please note: Rejecting your order from the carrier will cause a delay in receiving your refund. Please accept the parcel and contact us to arrange a return.