TERMS & CONDITIONS
Below we've set out our terms and conditions and important information. Please read through them and if you have any questions or queries, don't hesitate to get in touch.
GENERAL INFORMATION
SportsShoes.com is a trading name of B Sporting Ltd.
1 The Park, Jubilee Way, BD18 1QG, Shipley, United Kingdom.
Registered company number: 01627024.
Registered VAT number: 363879701. Registered in England.
GENERAL TERMS OF USE
By accessing, browsing and/or using this site, you acknowledge that you have read, understood and agree to be bound by these regulations and to comply with all applicable laws and regulations. If you do not agree to these terms, then please do not use this site. We reserve the right to change the terms and conditions under which the website and the products are provided. Any such change in terms and conditions will be effective once included in the text of these terms and conditions and published on the website. We recommend that you check the terms and conditions posted on the website regularly to ensure that you are aware of any updates.
ORDERING
When placing an order you agree that all information provided is accurate and complete.
When you place your order over the website we will send a confirmation email which will detail the products ordered, payment method, and cost (including VAT and P&P) You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
Please note that your order constitutes only an offer to purchase goods from us, and does not form a binding contract until accepted by us. No contract for the sale of any product will exist between you and SportsShoes.com until we accept your order by despatching the product to you, notwithstanding that we may have sent an email confirmation.
We reserve the right not to accept any order. If your order has not been accepted, we will contact you to advise the reason why.
PAYMENT
We must receive full payment of the price of the goods before we can accept any order. Where you select to pay by credit or debit card we will process your payment at the time of preparing your goods for dispatch.
We take payment from your card at the time we despatch your order, once your card details have been validated.
All credit and debit cardholders are subject to validation checks and authorisation by their card issuer.
If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
In the case of payment by cheque, we will not dispatch your order until 10 working days from the date of receipt of your order, and after the cheque has cleared.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted and your payment card is charged. Discount codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
For payments by bank transfer, orders will be despatched within one working day of receipt of payment. For express deliveries, please ensure that payment is made by 15:00 GMT to ensure same day despatch. Please note that payment must be received within 5 days of your order being placed. Thereafter, if no payment is received, your order will be cancelled.
KLARNA
Klarna’s [Pay in 3 instalments] [and] [Pay in 30 days] are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
PRICING
All prices are displayed on our website in UK pounds sterling and are inclusive of VAT where applicable.
We reserve the right to adjust prices and offers at our discretion at any time before (but not after) we accept your order.
We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will at our discretion treat the order as cancelled. We will not be obliged to supply goods at the incorrect price.
STOCK
Goods are subject to availability. Our site automatically updates each time an item is sold, however in the rare event that your item is sold out we will contact you as soon as possible.
Availability information for products is listed on each individual product description. Where we are awaiting delivery of your item, we will not charge your credit or debit card until the items are back in stock and ready to be despatched.
All sizes and measurements are approximate and intended as a guide, although we do make every effort to ensure they are as accurate as possible.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time they are published on the site. We reserve the right to refuse orders where product information has been published incorrectly, including prices and promotions.
All product images are as accurate as possible, however, due to a number of different factors such as internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
We reserve the right to withdraw products from sale at our discretion, at any time without notice.
PROMOTIONS
These promotion general terms and conditions apply to each and every promotion and in addition, all instructions, rules and conditions relating to a specific promotion form part of these general promotion terms and conditions.
Please refer to the specific terms and conditions relating to each promotion.
We reserve the right at any time, at our sole discretion and without notice to end, suspend, amend or add additional terms and conditions to any promotion.
You may not use more than one promotion per order and promotions may not be used in conjunction with one another unless otherwise specified by us. This includes affiliate promotions or in association with cashback sites.
CANCELLATIONS
Where applicable, you can cancel your order in accordance with your rights under certain regulations, commonly referred to as the "Distance Selling Regulations". This statutory right allows you to tell us that you wish to cancel your contract with us and receive a refund if you change your mind about the products you have purchased from us. This is often referred to as a "cooling off right".
At SportsShoes, we want you to be completely satisfied with your purchase so we offer an enhanced period of time in which you can cancel the contract and in most cases, we will allow you to change your mind within 100 days of receiving your goods. There are some exceptions to this however.
To cancel an order, you can:
Telephone us on: 01274 530 530
Write to us at: SportsShoes.com, 1 The Park, Jubilee Way, Shipley, West Yorkshire, BD18 1QG, United Kingdom
You can also use the cancellation form which appears at the end of these terms if you wish to cancel although you do not have to use that form if you don't wish to do so.
To cancel your order prior to product despatch we advise that you contact us by telephone as soon as possible after ordering as this will be a quicker way of us dealing with the cancellation and stopping the product being shipped.
For orders cancelled after despatch, you must tell us that you wish to cancel as explained above and then follow our returns procedure as explained below.
You are responsible for return postage costs which you will pay in sending the goods back to us.
Please note that these cancellation rights do not affect your rights in respect of something which we may do wrong, for example if we supply defective goods or fail to delivery the goods to you.
DELIVERY
Delivery periods are as stated in the Delivery Section. We are not responsible for any delays which occur whilst your goods are in transit with courier.
In the case of a missing or delayed parcel, we will attempt to locate the parcel in accordance with the procedures set out in the Delivery Section. In the event that we are unable to locate your parcel, replacements will be sent.
You must complete a Lossage Form before replacements for missing items can be sent. We will ensure this is emailed to you immediately.
EU International orders: All taxes and duties are included in the price for any order shipped to mainland EU (Including Ireland).
Non EU International orders: For the purposes of the contract, the customer is the importer of record for goods and as such takes on responsibility for payment of VAT and import duties. Please note that Sportsshoes.com pays all import and VAT duties on your behalf when despatching your order. However, in the event of any underpayment in import and VAT duties, it is your overall responsibility to ensure any additional payment is made.
RETURNS
You may return your order for an exchange or refund within the cancellation period explained above provided the goods are returned in a resaleable condition and not damaged as a result of you handling them. If the goods are returned to us in a damaged state, we reserve the right to deduct an appropriate amount from any amount we are to refund to you. Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. The goods must be returned to us intact and undamaged as soon as reasonably possible, and within 100 days of you receiving them.
For health and hygiene reasons, we are unable to accept the return of underwear and swimwear that has been worn.
It is your responsibility to pay the postage costs for any items returned to us. We advise that you use a recorded method of carriage for returning your goods. We are not responsible for items lost or delayed on their way back to us unless you have a proof of postage. In the event of a lost parcel, you as the sender are responsible for processing a claim.
In the case of faulty goods, or goods which have been sent incorrectly, we will refund your reasonable return postage costs.
For more information on how to return your order, please see our Returns Section
REFUNDS
All refunds will be processed via your original method of payment for the price of the goods. This excludes cash and postal orders where we will refund you by cheque.
Please allow 7 working days for your refund to be processed.
GENERAL PROMOTIONAL & COMPETITION TERMS AND CONDITIONS
- Acceptance of these terms and conditions is a condition of entry into any SportsShoes.com promotion or competition, and the entry instructions form part of these terms and conditions. By entering the promotion or competition you agree to be legally bound by these terms and conditions. The Promoters reserve the right, at their discretion, to exclude entrants and/or the winner if he/she does not comply with any of these terms and conditions.
- Competitions and promotions are open to adults aged 18 and above excluding employees of the Promoters, their families, agencies and anyone to whom they are professionally connected. Proof of age may be required.
- Winners will be selected by the Promoters from all correctly completed and submitted entries
- If a winner cannot be contacted, fails to confirm acceptance of the prize within the following 3 days of the announcement or cannot make use of the prize for any reason, the Promoters reserve the right to select an alternative winner or withdraw the prize and that winner will forfeit the prize.
- The Promoters' decision is final and no correspondence will be entered into.
- In the event that, due to the acts or omissions of the winner, the Promoters are unable to deliver the prize to the winner, that winner will forfeit the prize and no substitute or alternative will be available and a substitute winner may be selected.
- The prize is subject to availability, non-transferable and no cash alternative will be given.
- Any entries not meeting the above criteria shall be invalid. The Promoters will not be liable for any entries which are corrupted or not received for any reason.
- The winner agrees not to sell, offer to sell or use the prize for any commercial or promotional purpose (including, without limitation, placing the prize on an internet auction site)
- By entering, you agree that if you are chosen as a prize winner you will allow the Promoters to use your name, and photograph for their publicity and news purposes during this and any future promotions or advertising.
- The Promoters reserve the right to change, alter or withdraw the competition at any time.
- To the maximum extent permitted by the law, the Promoters shall not be liable for any claims or actions of any kind whatsoever for damages or losses to persons and property which may be sustained in connection with the receipt, ownership and/or use of the prize.
- If any of these terms and conditions are found by a competent court or other competent authority to be void or unenforceable, that term or condition shall be deemed to be deleted and the remaining terms and conditions shall continue in full force and effect.
- These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any dispute arising is subject to the exclusive jurisdiction of the courts of England and Wales.
- The promoters are SportsShoes.com
INTELLECTUAL PROPERTY
All Intellectual Property Rights and goodwill in or relating to the contents of the website and catalogue belong to either ourselves or to our suppliers.
SportsShoes.com, B-Sporting, SportsShoes Unlimited, SportsShoes.co.uk, SportsShoes logos, custom graphics and button icons contained on this site are the service marks, trademarks, trade names and/or trade dress of B Sporting Ltd. All other trademarks, service marks and company names or logos appearing at this site are the property of their respective owners.
The site and all its contents including design, images files, text, articles, the selection and arrangement thereof are the property and copyright of B Sporting Ltd. All rights are reserved.
You may not reproduce part or all of the contents of the website in any form unless it is for personal, non commercial use. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of SportsShoes.com. You will infringe our rights if you copy or reproduce any part of the website except insofar as:
- a temporary copy of any part of the website is automatically made or retained by your browser as you browse the website; or
- you print out any pages from the website as a record of any goods or services you have purchased from the website.
ENVIRONMENT
Our responsibility to the environment includes being compliant with the Consumer Information Obligation; in order to meet this, we provide information detailing recycling advice and guidance for our customers, including how and where to recycle, a guide to recycling symbols and top recycling tips. The overall aim is ensuring our customers are aware of their recycling responsibilities and have the correct information to become more environmentally friendly, in the home and work-place, all of which is focused around the traditional waste hierarchy principles of Reduce, Reuse and Recycle. This information is available via the following link: https://www.complydirect.com/the-recycling-room
DISCLAIMER
We work hard to ensure that the information on the website or contained in the catalogue is accurate and helpful at all times We do not accept liability for any errors and/or omissions contained in our website or catalogue and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
We do our best to ensure that the website operates properly at all times, but we make no warranties as to the availability or accessibility of the website, and (save as otherwise set out in this disclaimer) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).
The products sold on Sportsshoes.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from Sportsshoes.com.
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for our products are those stated on our material. We can not vouch for the reliability of prices stated on shopping directories or through any other third party.
Any link (be it a hypertext link or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the website or for the legal consequences of your entering into any contracts with the third parties that provide these linked webs
GENERAL
Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury.
Where you deal as a consumer, nothing in the above exclusions or otherwise in these terms affects your statutory rights.
We make no representation that this site or its contents are appropriate or available for use in any locations outside of the United Kingdom. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods, our service to you or any other matter, please contact us as soon as possible.
If after our customer service team has investigated your complaint, it has not been resolved, you may refer the dispute to an Alternative Dispute Resolution (ADR) provider. ADR is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. While we are not a member of any ADR scheme, an example of an ADR provider which you could choose is The Retail Ombudsman. You can find more information about this provider at www.theretailombudsman.org.uk. If you are not satisfied with the outcome, you may still bring legal proceedings in a court. You can also choose to go to court and do not have to seek to resolve a dispute via ADR.
For further information, consumers can also contact a local Citizens Advice office.
These terms are governed by English law and (without affecting your other rights and remedies for example, in relation to ADR as explained above) you can bring legal proceedings in respect of the goods or these terms and conditions in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products or these terms and conditions in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products or these terms and conditions in either the Northern Irish or the English courts. These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the goods and the website. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.
BROOKS PRODUCTS
ADDITIONAL TERMS APPLY
The following additional terms and conditions apply when you purchase Brooks branded products via the SportsShoes website. This is because, the way in which we handle Brooks products differs to the way in which we sell the other products and brands which we make available via our website.
Brooks means Brooks Sports B.V. a company incorporated and registered in the Netherlands with Dutch Chamber of Commerce Registration Number 59935472 whose registered office is at Olympisch Stadion 33, 1076 DE Amsterdam.
ABOUT THE SUPPLY OF BROOKS PRODUCTS
The domain for the Brooks products is www.sportsshoes.com/products/brooks.
Where we sell Brooks products, we:
- Market the Brooks products on our website on behalf of Brooks.
- Deal with communications with you about your Brooks order, including sending you email order confirmation.
- Handle the payments you make for Brooks products and receive and administer those payments on behalf of Brooks.
- We may also undertake credit checks where relevant in dealing with those payment arrangements.
- Handle Brooks products returns on behalf of Brooks and deal with any after sales questions or issues you might have.
Please note that in accordance with our arrangement with Brooks, SportsShoes is not an agent of Brooks and does not have the authority to bind Brooks in any way.
DELIVERY FROM BROOKS
We do not at any point in the transaction, own any Brooks products and therefore, Brooks products which you buy will be sold by Brooks to you and are dispatched to you directly from Brooks. This means that when the Brooks products are delivered to you, they will arrive in Brooks rather than Sportsshoes packaging and Brooks will be responsible for the delivery of your products to you.
However, any delivery problems, returns and other customer service issues will be dealt with by SportsShoes on behalf of Brooks. That means that you should contact SportsShoes to deal with any such matters.
If your order includes both Brooks and Sportsshoes items, please note that the Brooks item will be delivered separately. This is because all Brooks items are fulfilled directly from their warehouse.
Please note: Brooks are responsible for delivering the item directly, and any delays are beyond our control.
CANCELLATION RIGHTS
If you wish to cancel your contract for any Brooks products and exercise your cooling off right in order to receive a refund. All instructions in relation to your cancellation rights as explained above, will apply.
We will handle all cancellation of Brooks products on behalf of Brooks. Therefore, even though Brooks products are delivered to you directly from Brooks, if you wish to cancel the contract in accordance with these terms and conditions or send them back for any other reason, for example if damaged, please contact us rather than Brooks.
CHANGES TO THE RANGE OF BROOKS PRODUCTS
Brooks has the right to determine which of its products it wishes to make available for sale via the SportsShoes platform and so we cannot give any guarantee that any particular product range will continue to be available for any given period of time.
YOUR PERSONAL DATA - TRANSFER TO BROOKS
The personal data which you provide to us is dealt with in accordance with our Privacy Policy which you can access here. That also sets out important information about our use of personal data for marketing purposes.
In order for Brooks to deliver the products you purchase to you, we will need to transfer to Brooks, your personal data to it in order for your product to be dispatched. This will include your name and mailing address, telephone number, unique order number and order items. The relevant Brooks entity which will receive that personal data is Brooks Sports B.V. incorporated and registered in the Netherlands with Dutch Chamber of Commerce Registration Number 59935472 whose registered office is at Olympisch Stadion 33, 1076 DE Amsterdam, The Netherlands. We have a contract in place with Brooks which sets out the data protection obligations of the parties.
We provide this data to Brooks as it is necessary to allow the proper performance of your contract with us and in order to allow your products to be delivered to you.
Brooks may also retain your personal data for as long as it is properly required and may also transfer it to relevant third parties such as any permitted successors and assignees and may also need to transfer that data to its own delivery service providers and couriers.
Brooks will not use your personal data which we supply to it, for its own marketing or other purposes and will use the data only to despatch and deliver your order. SportsShoes however, may use your personal data for marketing of its own products and services from time to time but will only do so in accordance with our Privacy Policy.
STRAVA 60 DAY TRIAL TERMS & CONDITIONS
The Strava Subscription 60-day trial is single use only and requires credit card details.
The trial will not work if you are an existing Strava Subscription member.
This trial cannot be used in conjunction with any other Strava Subscription trial.
The Strava Subscription 60-day trial has no cash value.
Users are not eligible for this trial if they have previously signed up for two or more Strava trial offers, or if you were a subscriber within the last six months.
APP COMPETITIONS TERMS & CONDITIONS
ASICS NOVABLAST™5 GIVEAWAY
1. Please note that the following terms and conditions relate to the Sportsshoes.com prize draw for the ASICS NOVABLAST™5 Giveaway
2. Eligibility includes all UK residents, excluding Sportsshoes.com and their families, agents or anyone else professionally associated with Sportsshoes.com, as well as ASICS employees and their families.
3. This prize draw is restricted to Sportsshoes.com Ultra Members
4. You must be 18 years old and a Sportsshoes Ultra Member to be eligible.
5. 1 winners will be drawn at random
6. The winner will be drawn and contacted by email on 2nd December 2024.
7. Winners will have 3 days after the date of notification to claim their prize. If the winner is not contactable after 3 days, we reserve the right to re-allocate the prize on 5th December 2024
8. The prize is non-transferable and cannot be exchanged for cash or an alternative or combined with any other offer, promotions or discount.
9. We will collect and retain your name and email address only for the duration purpose of administering the competition and not for any other purpose. For more information please see our Privacy Policy.
10. We reserve the right to withdraw or otherwise amend the Promotion at any time and without prior notice.
11. SportsShoes.com are the organizers of this giveaway, and as such are responsible for this giveaway competition.
Win Your Dream parkrun GIVEAWAY
1. Please note that the following terms and conditions relate to the Sportsshoes.com prize draw for the win your dream parkrun giveaway
2. Eligibility includes all UK residents, excluding Sportsshoes.com and their families, agents or anyone else professionally associated with Sportsshoes.com, as well as parkrun employees and their families.
3. This prize draw is restricted to Sportsshoes.com Ultra Members
4. You must be 18 years old and a Sportsshoes Ultra Member to be eligible.
5. One winner will be drawn at random
6. The winners will be drawn and contacted by email on 16th December 2024.
7. Winners will have 3 days after the date of notification to claim their prize. If the winner is not contactable after 3 days, we reserve the right to re-allocate the prize on 19th December.
8. The prize is non-transferable and cannot be exchanged for cash or an alternative or combined with any other offer, promotions or discount.
9. We will collect and retain your name and email address only for the duration purpose of administering the competition and not for any other purpose. For more information please see our Privacy Policy.
10. We reserve the right to withdraw or otherwise amend the Promotion at any time and without prior notice.
11. SportsShoes.com are the organizers of this giveaway, and as such are responsible for this giveaway competition.
London Marathon Entry
1. Please note that the following terms and conditions relate to the Sportsshoes.com prize draw for the race entry to the London Marathon 2025, taking place on Sunday 27th April, London.
2. Eligibility includes all UK residents, excluding Sportsshoes.com and their families, agents or anyone else professionally associated with Sportsshoes.com, as well as New Balance employees and their families.
3. This prize draw is restricted to Sportsshoes.com Ultra Members
4. You must be 18 years old and a Sportsshoes Ultra Member to be eligible.
5. Three separate winners will be drawn at random.
6. The winners will be drawn and contacted by email on Friday 3rd January, 2025.
7. Winners will have 3 days after the date of notification to claim their prize. If the winner is not contactable after 3 days, we reserve the right to re-allocate the prize.
8. The prize per winner is an entry to the London Marathon on 27th April 2025. Upon acceptance of the prize, the winner will receive instructions on how to register for the race entry.
9. The prize is non-transferable and cannot be exchanged for cash or an alternative or combined with any other offer, promotions or discount.
10. We are not able to accommodate requests or exchanges for a specific piece or size from the collection.
11. We will collect and retain your name and email address only for the duration purpose of administering the competition and not for any other purpose. For more information please see our Privacy Policy.
12. We reserve the right to withdraw or otherwise amend the Promotion at any time and without prior notice.
13. SportsShoes.com are the organizers of this giveaway, and as such are responsible for this giveaway competition.